Zoom for healthcare clinics
Zoom for healthcare clinics

Exceptional care starts with a connected team

Unify your clinic's communications, scheduling, and telehealth with one AI-first platform — so your team spends less time managing tools and more time delivering care.

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Exceptional care starts with a connected team
Use cases
Use cases
Built for your clinic
  1. Primary And urgent care Primary And urgent care Primary And urgent care

    Primary And urgent care

    Primary And urgent care

    Connect with patients fast during spikes and deliver consistent patient experiences across locations with video visits, messaging, and reliable calling.

  2. Dental

    Dental

    Dental

    Keep recall requests, treatment questions, and appointment changes from piling up with AI-powered call handling, voicemail, and scheduling.

  3. Therapy

    Therapy

    Therapy

    Keep continuity of care 24/7 with AI-powered call handling and virtual visits — AI can handle booking, rescheduling, and your waitlist, while after-hours and sensitive calls go straight to a person.

  4. Physical therapy group

    Physical therapy group

    Physical therapy group

    Deliver a consistent patient experience and keep therapy teams connected across specialties and clinic locations with smart call routing and messaging.

  5. Chiropractor

    Chiropractor

    Chiropractor

    Keep regular clients on the calendar with front-desk calling and text follow-ups, and stay with them longer with an AI receptionist to field common calls.

Benefits
Benefits

Connect your clinic — from front
desk to care team

Deliver care across one platform seamlessly

Calls, telehealth, and team coordination all run in one place so patients have a connected care experience.

Deliver care across one platform seamlessly

Built for healthcare: reliable and secure

Zoom-quality video

Enterprise-grade video and audio for telehealth, rural care, and limited bandwidth. Maintain core features in outages with Local Survivability.

Built to support compliance

Zoom Phone provides controls that support compliance with HIPAA, GDPR, PIPEDA/PHIPA, and PCI requirements.

Flexible by design

Zoom’s federated architecture supports both cloud and hybrid deployments for maximum reliability and control.

A 24/7 AI receptionist that
works for you

Start free trial
Customer stories
Customer stories

Clinics are achieving more
with Zoom

Learn more National Kidney Foundation background

National Kidney Foundation clinics go virtual with Zoom

In our clinical and nonprofit world, we have never heard anything like this happening, certainly not at this kind of scale. We were able to pivot, adapt, and deliver a virtual meeting of this size because of Zoom.

- Kevin Longino, CEO

National Kidney Foundation background
Current Health Customer
Opal
Provident
National Kidney Foundation clinics go virtual with Zoom
Learn more

In our clinical and nonprofit world, we have never heard anything like this happening, certainly not at this kind of scale. We were able to pivot, adapt, and deliver a virtual meeting of this size because of Zoom.

- Kevin Longino, CEO

Resources for clinics

AI for small business: Turning curiosity into capability

AI for small business: Turning curiosity into capability

Read the report
U.S. Oral Surgery Management’s connected care journey with Zoom

U.S. Oral Surgery Management’s connected care journey with Zoom

Explore the webinar
BAYADA Home Health Care elevates client care with Zoom

BAYADA Home Health Care elevates client care with Zoom

Read the customer story
News: Zoom expands healthcare solutions

News: Zoom expands healthcare solutions

Learn more
Healthcare Business Bundle
Healthcare Business Bundle

Get more when you bundle with Zoom Workplace

Explore products and pricing for healthcare software solutions.

Monthly

    

Essentials For solo providers And small practices

$24

  • /user/month
  • billed monthly

Reliable, HIPAA-ready phones for every provider and exam room — on any device.

 

Includes Zoom Phone Pro Plus
Features included:
  • HIPAA-compliant + BAA
    • Signed BAA keeps calls, texts And voicemail protected
  • A business line for every provider
    • Calling, voicemail And transfers built in
  • Work from anywhere
    • Desk phone, plus mobile And desktop apps
  • Video visits And huddles
    • Zoom Meetings for telehealth and team check-ins
  • Online scheduling
    • Booking links that cut phone tag
  • Online fax
    • 50 pages/mo for referrals And records (domestic)

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.

Most popular

Patient Connect For busy practices managing patient communication

$49

  • /user/month
  • billed monthly

Team-based patient texting — one shared number, scheduled messages, and shorter hold times.

 

Includes Zoom Phone Pro Plus + Customer Engagement Pack
All of Essentials, plus:
  • Shared team SMS inbox
    • Patients text one number; the whole front desk responds, nothing lost between shifts
  • Scheduled And templated texts
    • Reminders, confirmations, intake links, after-hours auto-replies
  • AI SMS summaries
    • Instant thread recaps for fast handoffs to MAs and providers
  • Live queue visibility
    • Real-time wait-time dashboards to cut patient hold times
  • Online fax
    • 50 pages/mo (domestic)

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.

  

Complete For referral-heavy And multi-location practices

$54

  • /user/month
  • billed monthly

No caps — unlimited fax for referrals And labs, plus one connected system across every location.

 

Includes Zoom Phone Business Plus + Customer Engagement Pack
All of Patient Connect, plus:
  • Unlimited fax
    • Referrals, labs, prior auth
  • Standardized call flows
    • Same greeting, menus And hours at every location
  • Centralized admin
    • Users, numbers And devices across all sites, with SSO
  • Workload visibility
    • Balance staffing across your locations

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.
FAQ
FAQ

Got questions? We’ve got answers.

"Zoom for Healthcare" (also sometimes called "Zoom for Clinics") is a bundle solution from Zoom designed for healthcare clinics that typically includes Zoom Workplace, Zoom Phone, and the Zoom Phone Customer Engagement Pack. Customers often add Zoom Whiteboard for collaboration and Zoom Rooms for in-clinic spaces, too, depending on their needs.

It's a secure and reliable platform tailored for healthcare organizations, with AI-powered telehealth, messaging, internal collaboration tools, and administrative support all in one place to help providers improve the patient care experience and enhance operational efficiency. These products work together to support various healthcare needs.

Zoom is built to help our customers comply with HIPAA. Zoom Phone provides controls that support compliance with HIPAA, GDPR, PIPEDA/PHIPA, and PCI requirements. Healthcare organizations can sign a Business Associate Agreement (BAA) with Zoom, which outlines responsibilities for protecting patient data. Your clinic can confidently conduct telehealth visits, handle patient communications, and coordinate care with heathcare-focused privacy and security controls. Learn more about deploying Zoom for healthcare.

Zoom also uses encryption for data in transit and at rest, further helping to protect patient information. Zoom gives organizations and account admins tools and technology to help them meet their security and HIPAA compliance objectives. It provides advanced host controls like waiting rooms and passcode protection to manage meeting access. These measures are designed to safeguard privacy beyond basic regulatory needs.

Zoom for Healthcare Clinics is suitable for a wide range of healthcare practices — including primary and urgent care, dental offices, therapy practices, physical therapy groups, and chiropractic clinics. Whether you're managing high call volumes, reducing missed appointments, or coordinating across multiple locations, Zoom adapts to how your clinic works. Explore all healthcare solutions.

Yes, Zoom can integrate with various electronic health records (EHR) platforms. These integrations are designed to help streamline workflows, making it easier for healthcare providers to launch virtual visits directly from their EHR system. This helps improve efficiency and patient experience.

The Zoom Virtual Agent Receptionist is a 24/7 AI-powered tool that answers calls, schedules appointments, and routes patients to the right team member — automatically. You can give it access to your website or FAQ to equip it with information it needs to handle routine requests without staff intervention. That means fewer missed calls, less phone tag, and more time for your team to focus on patient care. Start a free trial.

Zoom Phone includes Local Survivability, which maintains core calling features — including emergency access and main number availability — even during internet or cloud outages. Zoom also offers a 99.999% uptime SLA, so your clinic stays reachable when patients need you most.

Yes, Zoom's federated architecture supports both cloud and hybrid deployments, making it easy to scale across providers, specialties, and clinic locations. Smart call routing and team messaging keep your entire care team connected and aligned — whether they're across the hall or across town. See how BAYADA Home Health Care uses Zoom.

*Customer engagement pack is an add-on to Zoom Phone. May not be available in all jurisdictions.